Frequently Asked Questions

On this page you will find answers to questions that often come up as customers are placing orders.

If you don't see the answer to your question here, please contact Customer Service and we will be happy to help you!

What if I have moved and want to change my address?

If your email or address has changed after you've placed your order, fill out the form on this page. Include your new address in the Message field, and we'll update your order.

Can I cancel my order?

We begin to process your order immediately after you submit your order. We pick, pack, wrap and ship your order as quickly as we can. We do not have the ability to change or stop orders once they have been placed. Instead of canceling your order, simply return the product to us when you receive it using the Return Form included with your order. We will refund the original cost of the merchandise. For additional help, please speak with a customer service representative by calling toll-free 1-800-221-4443.

Can I place an order to be shipped internationally?

NO. At this time, International orders cannot be placed through this system.

Can I send food items to the United States?

No, unfortunately we cannot ship food items to the United States.

Other FAQs Quick Links

For more information on the topics below, please click on the link:





Sign up now to receive updates & special offers by email.

Or, request a printed copy of our catalogue here »